Use when you've missed or will miss an agreed deadline. Acknowledges the delay without over-explaining, gives a revised timeline, and keeps the relationship intact. Sending this proactively — before the client chases you — makes a significant difference in how it lands.
Subject
Update on delivery timeline
Body
Hi [Client Name],
I want to apologize because I’m running behind on [project or deliverable].
I should have communicated this earlier. The updated delivery date is [new date], and I’m currently focused on completing [specific remaining item].
I understand the delay is inconvenient. If this timing creates a problem on your end, tell me and I’ll do my best to adjust priorities or split delivery into parts.
Thanks for your patience, [Your Name]
If late delivery happens because you're waiting on a deposit, FileDue's payment-first flow can prevent the bottleneck.
Skip the invoice email →Delivery
Use when the work is approved and you are ready to hand over final files or deliverables.
Scope
Use when a project changes and you need written approval for added cost, scope, or time.
Follow-Up
Use when work is paused because you still need the client’s review, notes, or approval.